Help Page

Shipping Info

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.


All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, orders may take 1-3 business days (excluding Saturdays, Sundays, and Holidays) to process.


Please note that orders may take 3-7 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method and final destination of the order.
We will use USPS, DHL or FedEx to ship to most locations.
When your order has been shipped, you will receive an email with tracking information. Please make sure you leave a valid email address. If you do not receive a tracking number within 8 business days of placing your order, please contact us via email.
Please include your order number.

Return & Exchange

Once an order is submitted, it may not be canceled or refunded. Therefore, we encourage customers to review order details carefully before submitting their order.
Returns are eligible for store credit only within 10 days of the delivery date.
The order must be in its original condition. Items cannot be returned or exchanged for a refund other than for a store credit.
To be eligible for store credit, the hair must not be removed from its original packaging, washed, brushed, finger-combed, installed, chemically processed, bleached, colored, or tampered with. We are not responsible for damage due to over-processing, incorrect bleaching, or coloring the hair.
Please delicately inspect the hair extensions upon receipt. The lace on the closures or frontals must not be cut, the hair must not be tampered with.
For concerns & returns please email: